Frequently Asked Questions

You can apply via our wholesale application form. We review all applications within 3-5 business days and will contact you by email with the outcome. We look for established pet retailers with a physical or online presence.

You will need your company name, Companies House number, VAT number, business address, and a brief description of your store. We also ask about the types of products you are interested in stocking and your estimated monthly spend.

We aim to review all applications within 3-5 business days. Once approved, you will receive an email with your login credentials and access to the wholesale portal. If you have not heard back within 5 business days, please contact us.

The minimum order value is £150 ex. VAT per order, across all brands. There is no minimum quantity per product line, so you can mix and match across all BRKD Group brands to reach the minimum.

Yes — orders over £300 ex. VAT qualify for free standard UK mainland delivery. Orders below £300 ex. VAT are subject to a delivery charge, which will be calculated at checkout.

In-stock orders are typically dispatched within 1-2 business days of payment being received. You will receive a dispatch confirmation email with tracking information once your order has been shipped.

Yes, you can place backorders on most product lines. Estimated restock dates are shown on the product page. Backorders are fulfilled in the order they are received once stock arrives.

All prices shown in the wholesale portal are exclusive of VAT. VAT will be added at checkout at the current UK rate. Your invoice will show the VAT breakdown clearly.

We accept all major credit and debit cards, as well as bank transfer. Payment is required in full before dispatch unless you have an agreed credit account. Please contact your account manager to discuss credit terms.

Once approved as a stockist, you have full access to our wholesale catalogue through the portal, including trade prices and RRP guidance.

We accept returns on undamaged, unopened stock within 7 days of delivery. Please contact your account manager or our support team before returning any goods. Return shipping costs are the responsibility of the stockist unless the goods are faulty or incorrectly supplied.

Please contact us within 48 hours of delivery with photos of the damaged or incorrect items. If the outer packaging is damaged please mark the delivery drivers paperwork as "parcel damaged" if the outer box is undamaged we will arrange a replacement or credit note as quickly as possible. Do not return goods without contacting us first.

Every approved stockist is assigned a dedicated account manager. Their contact details are shown in your welcome email. You can also reach the team via the contact page and we will connect you with the right person.